Frequently Asked Shipping Questions
How much does shipping cost?
HeadShop International offers free USA shipping. International customers at the moment must pay going rate via USPS for best prices.
How long does free shipping take?
Free shipping is delivered via USPS, and takes anywhere from 1-5 business days for USA and a few more days for Canada. All items are shipped from our warehouse in New Jersey.
How long until my order ships?
Most orders placed before 2pm EST ship out same day (Mon-Fri). Most orders placed after 2pm ship the following business day. There may be a delay in packaging larger delicate items, please allow up to 24 hours processing.
Do you offer discreet packaging?
At HSI, we completely understand our customers needs for discreet packing. For your privacy, all packages are shipped in unmarked brown or standard USPS Priority boxes with a return address of DS Distribution LLC. There will be no mention of HeadShop International on your package.
However, "HSI" will show up on your billing statement. We cannot change this due to Visa/Mastercard regulations, and we apologize in advance for the inconvenience.
Do you offer international shipping?
We offer international shipping to an ever-growing list of countries around the world. Currently we ship to Canada, Mexico, Ireland, United Kingdom, Germany, Australia, New Zealand, and Israel. HSI is not responsible for delays in shipment due to customs. HSI IS NOT responsible for special duties/taxes. Contact us at firstname.lastname@example.org if you would like your country added.
Do you ship to a PO Box?
Yes, we can ship to PO Boxes via USPS. Please do not select FedEx as your shipping method as they are unable to delivery to a PO Box.
What happens if my item breaks during shipping?
In addition to a pre-shipment inspection, HeadShop International uses proprietary packing methods developed and improved over time to ensure your items arrive in the same flawless condition they left our facility.
In the unlikely event you receive a damaged or defective item, HeadShop International will replace it at no cost. Notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest.
Don't throw anything away until you speak with a rep; we might need the package back! In the event you're asked to ship a package back, we will always provide a prepaid return shipping label. Learn more about out return policy or file a return using the links below.RETURN POLICY FILE A RETURN